Will a service/repair carried out by PHC void or affect the manufacturer’s warranty?

Absolutely not. A customer has the right to have an appliance serviced by any company they choose to providing that the correct parts are fitted and that a full written record is kept of the work carried out.

Many manufacturers try to convince their customers that their warranty will be adversely affected if the customer chooses an alternative supplier. But in fact there are strict EU anti-competition rules which specifically prevent manufacturers from doing this. There rules were first put in place to protect the after sales market connected with the car industry. Please click here for further details.

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Category: General Questions, Service & Repair Questions

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