About Us

 

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Since PHC was formed in 1989 we have grown our customer base consistently for 26 consecutive years and now provide in-home servicing for over 54,000 customers across Kent, Sussex, Surrey, South East London & Essex and have completed well in excess of 300,000 in-home services. PHC is now the largest independent vacuum cleaner service centre in the UK.

Our dedicated customer service centre is located at 126 High Street, Rainham, Kent and covers four floors. We have worked from the same premises since 1999 and welcome personal callers; whether to book a service, buy a part or for just some friendly help and advice.

All of our Service Technicians are fully trained, drive sign written vehicles, wear a uniform complete with I.D. cards and are fully insured.

We have always invested in technology in order to provide our customers with the best possible servicing experience. We have bespoke systems such as –

  • A truly unique digital booking system which allows us to manage our engineers time to ensure that they arrive as close to the customers appointment time as possible. Because we understand that your time is precious.
  • A purpose built dialler system which allows us to contact customers who are due their annual service in a specific area only to minimise fuel usage and our CO¬≤ footprint.
  • A mobile, electronic tablet based Service Schedule system which allows our engineers to access a Service Schedule specific to the actual appliance being worked on.
  • A fully electronic service report system which allows each customer to have their service report emailed to them so they have a permanent record of the work completed on their appliance which cuts down on unnecessary printing.
  • Full exploded diagrams for each appliance instantly accessible via the Service Technician’s tablet.
  • The electronic recording of each appliance’s own unique service history.

 

We have a team of Specialist Service Technicians covering the whole of the South East of England. Please click one of the buttons above to Book a Service, make an Enquiry or request a Call Back. Or, simply call us direct on 01634 72 22 20.

 

We look forward to hearing from you. PHC Service logo